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Information Technology Help Desk offers Live Chat

Have a computer issue? Now you can Live Chat with the Information Technology Help Desk.

“We want to offer immediate assistance, and Live Chat is another way for IT to quickly resolve computer-related issues,” Dominic D’Emilio, senior director of network services and technical support, said.

Available from 7 a.m. to 5 p.m. weekdays, Live Chat can be accessed from any UT computer or UT Virtual Lab by clicking the red IT Help button on the desktop, and then clicking the blue Chat Now button on the right side of the page.

And if you’re working off campus, just go to http://ithelp.utoledo.edu and log in with your UTAD username and password. 

“We hope you find this service a quick, convenient way to get helpful information,” D’Emilio said.

The IT help page also displays information about planned outages.

In addition, the site features a menu that allows you to review IT tickets, access configuration information for email setup on a mobile device, go to a UT Virtual Lab, buy discounted software, and more.