The iCare Shining Star Program, which honored its first award recipients in November, acknowledges people for demonstrating the iCare standards of communication, access, respect and excellence.
The recipients are those who are employed at UTMC or UT physicians and are nominated by faculty, staff, patients and students. Each “Shining Star” receives a trophy, reserved parking space for the month, and a gift card.
The January recipients are:
Communication — Lori Oehlers, a radiology technician, was recognized for her positive attitude and treating patients like family members. Her friendliness was evidenced when she went out of her way to help a patient who fell and fractured a hip in the cafeteria.
Access — Tom Curtis, a biomedical equipment technician, was given the award for his exemplary patient safety service, reliability, and quick wit in minimizing equipment down time and patient wait times.
Respect — Dr. Douglas Federman, associate professor of family medicine, was honored for not only his genuine caring and courteous nature toward all patients, but also the utmost respect he has for them.
Excellence — Dr. Daniel Rapport, associate professor of psychiatry, was recognized for his exemplary work and intelligence in every aspect of his work as well as his caring, attentive and insightful manner when working with patients.
The December honorees were:
Communication — Mandy Wott, a postoperative nurse, was honored for her caring nature for patients and their family members. Not only did she help a family understand in a postoperative situation, she also played an instrumental role in a patient’s survival after experiencing serious complications.
Access — Megan Ewing, an operating room nurse, was recognized for her enthusiasm in the nursing profession and the many hours she gives to projects, including patient education videos and tracking customer satisfaction scores. She inspires others to do their best.
Respect: Dr. Jan Brown, an ER resident, was honored for his respect and promptness when it comes to caring for patients. Catherine Sutton, technical typist in the Emergency Department, said he is a perfect example of what it means to be a great doctor.
Excellence — Lindsay Ash, a licensed social worker, was awarded for her dedication and efforts with the Humane Society and Planned Pethood to provide comfort and alleviate a burden to a family during a difficult time by caring for more than two dozen cats at the patient’s home.
The first round of recipients in November were:
Communication — Natalie Tomasi, a neurosurgery clinic scheduler, was recognized for her sensitivity to patient needs and ensuring patients and family members understand instructions. She also went out of her way to notify and coordinate special transportation for an elderly patient when there was a scheduling change.
Access — Dr. Cyrus Chan in the Department of Surgery was honored for his excellent follow through and positive attitude with patients. He consistently makes sure all patient needs are met.
Respect — Paul Mazur, a cath lab nurse, was awarded for his treatment of patients with respect and dignity at all times. Mazur is described as the model of efficiency, and many patients request his services.
Excellence — Linda Salazar, a member of Environmental Services, was recognized for her trustworthy nature and attention to detail. Dr. Marijo Tamburrino, professor and chair of psychiatry, said she trusts her with patient confidentiality and that Salazar goes beyond her daily duties, cleaning waiting room chairs and office doors.
If you are interested in nominating a UTMC staff member or UT Physician, nomination forms are available online at utmc.utoledo.edu/icare and at the information desk in UTMC’s main lobby and waiting areas throughout the hospital.
Completed forms can be dropped off at the information desk in the main lobby or in any suggestion box on Health Science Campus, or sent to mail stop 1168.