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Closing information available on Web site, media |
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Kim Harvey |
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Feb 29, 2008 |
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When excessive snow necessitated campus closings Tuesday, Feb. 26, many people called the University’s weather hotline for updates.
Too many people, in fact.
According to Mary Kurtz, telecom analyst, the large number of incoming calls to the hotline, 419.530.SNOW (7669), Feb. 26 slowed its response. Normally, callers hear recorded messages after a few rings. If the hotline is inundated, as it was Feb. 26, callers will hear more rings before getting to the recorded information. On Feb. 26, some callers reported hearing 10 or more rings before the messages played.
Other University telephone lines also were affected by the high volume of calls to the hotline.
The hotline has received more than 37,000 calls since Feb. 1, after logging about 440 calls in January.
There are a few good ways to determine if University operations have been affected by inclement weather.
On Feb. 26, updates were posted on UT’s Web site and reported to local television and radio stations shortly after 7 a.m. The University’s “Red Alert” system also was implemented and sent messages to more than 8,000 faculty, staff and students soon after closings were announced.
Your best bet? Turn on a computer, television or radio for fast facts about weather-related postponements or cancellations.
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